Frequently Asked Questions

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Items We Deliver

1. Handmade Goods
    
   • Jewelry (e.g., necklaces, bracelets, earrings)
   • DIY candles and wax melts
   • Clothing and fashion accessories

1. Beauty and Personal Care Products
    
   • Face masks, creams, and serums
   • Haircare products
   • Handmade soaps and bath products

1. Food and Catering
    
   • Prepared meals and catering trays
   • Desserts, baked goods, and custom cakes
   • Fresh juices and pressed beverages

1. Art and Craft Supplies
    
   • Paintings and framed artwork
   • Sculpture pieces and pottery
   • Craft kits and supplies for creators

1. TikTok Shop & E-Commerce Items
    
   • Packaged products sold on TikTok or online platforms
   • Promotional merchandise

1. Essential Deliveries for DIY Creators
    
   • Packaging materials and supplies
   • Equipment rentals for creators

1. Miscellaneous Goods
    
   • Gift baskets and seasonal products
   • Subscription boxes and curated kits

Delivery times vary depending on the destination and service selected. We offer standard, expedited, and express delivery options.

If you miss a delivery, we will leave a notice with instructions on how to reschedule delivery or pick up your package from the nearest delivery center.

Our e-bikes and pedicabs are equipped with all-weather or winter tires for enhanced traction on snow and ice, ensuring stability and safety.

• Insulated delivery bags to keep items warm and protected from the elements.
• Riders are provided with weatherproof techwear, including gloves, thermal layers, and jackets.

E-bike batteries are optimized for cold weather with protective casings and routine maintenance to ensure peak performance.

Riders are encouraged to stick to pre-approved, well-maintained routes to avoid icy or hazardous paths.

In extreme weather conditions, we may temporarily switch to electric cars or other enclosed vehicles to continue deliveries without disruption.

Our app provides real-time weather updates and notifications to ensure riders and customers are informed of any delays or changes.

For pedicab taxi services, we plan to introduce heated cabins with cozy seating and blankets, allowing customers to travel comfortably in winter.

Riders receive winter-specific safety training to navigate icy roads, handle equipment in cold conditions, and ensure smooth deliveries.

• Mowing lawns, trimming hedges, and general garden upkeep.

• Clearing driveways, sidewalks, and entryways during winter.

• Assisting with home, yard, and community cleanup projects.
• Cleaning up public spaces to enhance the environment for neighborhoods.

• Planting flowers, maintaining gardens, and providing seasonal care.

• Facilitating community cleanups and beautification projects.
• Supporting local initiatives that bring people together for a common goal.

• Helping small businesses run smoothly by supporting day-to-day operations.
• Providing services like organizing spaces, transporting supplies, and ensuring efficient workflows.

• Assisting restaurants, caterers, and events with serving food and beverages.
• Providing dishwashing support for busy kitchens and events.

• Assisting performers with setup, teardown, and managing equipment during busking events.

• Providing security officers to ensure safety and manage crowds at events or businesses.

• Transporting individuals and families in urban areas with eco-friendly pedicabs.
• Offering the option to deliver meals during rides for added convenience.

• Guiding guests at events, concerts, and performances to their seats.
• Providing support with ticket scanning, crowd management, and guest inquiries.